At we strive to ensure your purchase is shipped quickly and with care.

Orders are processed during business hours one business day after being received. We take Statutory Holidays off. We try and ship all orders next business day after being processed. Sometimes we are bit faster and sometimes we are a bit slower.

Delivery Postage Time:
US & Canada: 2-9 days
Everywhere else: 6-10 days

We will accept Pouch Starter Kit returns on regular priced and partner priced items within 14 days of delivery. Returned Pouch Starter Kits must include Sealer and USB charger cable as well as at least 10 pouches in the original My Custom Fuel box. Yes, 10 is an arbitrary number, but the point is you can’t use all the pouches and then return the kit. Makes sense to us. Similarly, we will not accept returns on refills. We will refund your initial shipping charge. Return shipping back to us is your cost, sorry.

We do not refund gift purchases or wholesale and group purchases.

Ship Returns to:
PO Box 28627
4367 E Hastings St
Burnaby BC
V5C 2H0

Please include with your return:
Name in which original purchase was made as well as purchase mailing address.

Most returns will be processed in approximately two to three weeks. A refund will be credited back to the original method of payment.

For any questions or comment on returns please email to: